sap extended notification for work items with URL

Hi,

I've a requirement to send notification to outlook mail id once the Workitem is pending in your SAP inbox.

The outlook mail should contain a link to the work item as well.  Could you please advise me whether to use SWNCONFIG or Sendmail using activity step.

In case of SWNCONFIG do all the users have to do some settings in their SAP inbox to allow extended notifications?

Please help.

Thanks,

Karthika.M.R